After purchasing Cengage Unlimited or course access, you are still asked to purchase access in WebAssign. The account listed in WebAssign does not match the account you used to purchase access.After purchasing course access, you are still asked to purchase access in WebAssign. The account listed in WebAssign does not match the account you used to purchase access.
Resolution
-
Contact customer support to unlink your Learning Management System and WebAssign
account.
- United States
-
- Higher education: https://support.cengage.com
- Secondary education: https://cengageorg.my.site.com/Service/s/k12login?language=en_US
- 1-800-354-9706
- Africa, Europe, and the Middle East
-
- support.cengage.com
- +441264 342932
- Asia
- cengageasia.com/contact-us
- Australia
- New Zealand
- Canada
-
- Higher education: https://support.cengage.com
- Secondary education: https://cengageorg.my.site.com/Service/s/k12login?language=en_US
- (800) 310-5661 (M-F 9 AM to 5 PM EST)
- India
- International Customer Support (8 AM – 6 PM EST)
- 1-800-599-3663 or 1-859-657-4786
- INTLCS@cengage.com
- Latin America
-
- Higher education: https://support.cengage.com
- Secondary education: https://cengageorg.my.site.com/Service/s/k12login?language=en_US
- soporte.latam@cengage.com
Note Support HoursMonday-Friday; 5 AM-7 PM CST (Mexico City Time)
Note LanguagesSpanish, English, Portuguese
- Argentina
- 0800-444-CENGAGE (2364243) option 8
- Brazil
-
- suporte.brasil@cengage.com
- 0800-CENGAGE (23642438) option 8
- Colombia
- 01800-01-CENGAGE (2364243) option 3
- Mexico
- 01800-CENGAGE (2364243) option 8
- Sign in to WebAssign again to link the correct account.
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