Linked to Wrong WebAssign Account

After purchasing Cengage Unlimited or course access, you are still asked to purchase access in WebAssign. The account listed in WebAssign does not match the account you used to purchase access.After purchasing course access, you are still asked to purchase access in WebAssign. The account listed in WebAssign does not match the account you used to purchase access.

Resolution

  1. Contact customer support to unlink your Learning Management System and WebAssign account.
    United States
    Africa, Europe, and the Middle East
    Asia
    cengageasia.com/contact-us
    Australia
    New Zealand
    Canada
    India
    International Customer Support (8am – 6pm EST)
    1-800-599-3663 or 1-859-657-4786
    INTLCS@cengage.com
    Latin America
    Note Support Hours

    Monday-Friday; 5am-7pm CST (Mexico City Time)

    Note Languages

    Spanish, English, Portuguese

    Argentina
    0800-444-CENGAGE (2364243) option 8
    Brazil
    Colombia
    01800-01-CENGAGE (2364243) option 3
    Mexico
    01800-CENGAGE (2364243) option 8
  2. Sign in to WebAssign again to link the correct account.