General Error Message Displays

A General Error message displays and the action you were attempting is not successful.

Cause

This is often caused by a timeout if you took longer than expected to complete a form, for example.

Resolution

Start over; if the error was caused by a timeout, you should be able to make your change successfully.

If the error happens again, open a support ticket.
United States
Africa, Europe, and the Middle East
Asia
cengageasia.com/contact-us
Australia
New Zealand
Canada
India
International Customer Support (8am – 6pm EST)
1-800-599-3663 or 1-859-657-4786
INTLCS@cengage.com
Latin America
Note Support Hours

Monday-Friday; 5am-7pm CST (Mexico City Time)

Note Languages

Spanish, English, Portuguese

Argentina
0800-444-CENGAGE (2364243) option 8
Brazil
Colombia
01800-01-CENGAGE (2364243) option 3
Mexico
01800-CENGAGE (2364243) option 8