Assignment Problems Troubleshooting and Support Sometimes problems can occur when you are working on assignments in WebAssign. Assignment Loads SlowlySometimes, assignments load slowly in WebAssign. Often, this is because a large assignment has been configured to display all questions at once. Cannot View QuestionWebAssign displays an error in place of your question. Cannot Add Question to AssignmentYou cannot update your assignment after adding an inline tutorial question or a mastery set. Cannot Apply Assignment TemplateIn the Assignment Templates Manager, you cannot select some assignments when applying or updating a template. Cannot Submit AssignmentWhen you attempt to submit an assignment, WebAssign indicates that the assignment is past due, even though your clock indicates that it is not yet time for the assignment to be due. Characters that can't be gradedWhen working in a mathPad, calcPad®, or physPad® problem, a message is shown indicating that your answer contains a number of characters that can't be graded. Incorrect ScoringIf you think your answer was scored incorrectly, use this checklist to rule out some common problems before reporting the question to customer support. Cannot Change Your Answers Even Though You Have More SubmissionsFor some assignments, after submitting one or more answers, you cannot change your answer again, even though you have more submissions and the assignment deadline has not passed. LockDown Browser Is Not Working ProperlySometimes, LockDown Browser® does not work properly on Mac OS X or Windows. Questions Coded Using JavaScript Do Not Display Student Answers on the Responses PageDue to a JavaScript security error, certain instructor-coded questions that use JavaScript will not display your students' answers on the Responses page. Your students' answers were graded by WebAssign and you can see your students' scores. Some Questions Require Question Part SubmissionQuestions that contain scored tutorials require the assignment to use question part submission in order to work correctly. You cannot save, and your students cannot complete, an assignment that contains a scored tutorial and does not use question part submission. WebAssign Displays Your answer was not submittedSometimes the Mathematica® server responds slowly when grading mathPad, calcPad®, or physPad® questions. Cannot See Datasets in SALTDatasets might not load or transfer properly in SALT questions if browser extensions are enabled. They can disrupt the data transfer in SALT even if it initially appears successful. Marvin JS ProblemsSome problems have been reported in specific situations when you are using the Marvin JS tool in WebAssign. Advanced Mode Automatic Point Adjustments Can't Be Updated for an Assignment TemplateWhen editing automatic point adjustments for an assignment template, the conditional points formula in advanced mode can't be updated. Clicking Update has no effect. Was this helpful?FEEDBACK :: Was this helpful? thumb_up YesFEEDBACK :: Was this helpful? thumb_down Nocheck_circleThank you for your feedback.