Frequently Asked Questions
How do I purchase an access code?
I need assistance with one of my assignments. Can you help me?
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User Guides
Student Quick Start GuideLearn how to log in to WebAssign and get started
Student Online HelpExtensive searchable online help
Student GuideExtensive printable how-to guide
Getting Started Tips
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First, consult our Quick Start Guide for Students for help getting started using WebAssign.
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Our Student Guide is also online for easy reference and can help answer many of the more detailed questions you have.
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We offer unlimited free Technical Support by email and phone. We strive to respond to all emails within one business day.
Phone Support
Toll free: (800) 955-8275
Local: (919) 829-8181
Student Support Team Hours
Monday–Thursday, 8 a.m.–10 p.m. ET
Friday, 8 a.m.–8 p.m. ET
Saturday, 12 p.m.–6 p.m. ET
Sunday, 2 p.m.–10 p.m. ET
Email Support
Email Support Hours
Monday–Thursday, 8 a.m.–11 p.m. ET
Friday, 8 a.m.–6 p.m. ET
Saturday, 2 p.m.–6 p.m. ET
Sunday, 2 p.m.–11 p.m. ET