Getting Started
Faculty Quick Start GuideLearn how to log in, handle student enrollment, and create courses and assignments
Frequently Asked QuestionsFind answers to some common questions
User Guides
Faculty Online HelpExtensive searchable online help
Essentials GuidePrintable version of online help
Question Coding ReferenceLearn how to create your own questions
First Day of Class Handouts
Rostered Class HandoutHandout to help students in a rostered class to get started
Self-Enrollment Class HandoutHandout to help students in a self-enrolled class to get started
Student Quick Start GuideStudents' guide to logging in and getting started
Phone Support
Toll free: (800) 955-8275
Local: (919) 829-8181
Faculty Support Team Hours
Every day, 8 a.m.–8 p.m. ET
Note: Calls will be returned within 4 hours.
Email Support
Email Support Hours
Monday–Thursday, 8 a.m.–11 p.m. ET
Friday, 8 a.m.–6 p.m. ET
Saturday, 2 p.m.–6 p.m. ET
Sunday, 2 p.m.–11 p.m. ET