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Faculty Support

Getting Started

Faculty Quick Start Guide

Learn how to log in, handle student enrollment, and create courses and assignments

Frequently Asked Questions

Find answers to some common questions

User Guides

Faculty Online Help

Extensive searchable online help

Essentials Guide

Printable version of online help

Question Coding Reference

Learn how to create your own questions

First Day of Class Handouts

Rostered Class Handout

Handout to help students in a rostered class to get started

Self-Enrollment Class Handout

Handout to help students in a self-enrolled class to get started

Student Quick Start Guide

Students' guide to logging in and getting started

Phone Support

Toll free: (800) 955-8275
Local: (919) 829-8181

Faculty Support Team Hours

Every day, 8 a.m.–8 p.m. ET

Note: Calls will be returned within 4 hours.

Email Support

Send Help Request

Email Support Hours

Monday–Thursday, 8 a.m.–11 p.m. ET
Friday, 8 a.m.–6 p.m. ET
Saturday, 2 p.m.–6 p.m. ET
Sunday, 2 p.m.–11 p.m. ET

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Main Office: 1730 Varsity Drive, Suite 200, Raleigh, NC 27606-5228 | Tel (919) 829-8181 | Fax (919) 829-1516