Bookstore Support

ORDERING ACCESS CODE CARDS

Access Code Purchases for Non-Cengage Course Materials

If you are a bookstore interested in purchasing access code cards for a class that is not using a Cengage textbook, please email webassigncldccs@cengage.com for a price quote on access card orders. As of April 1, 2018, we can only process orders with even quantities. Please note that prices are subject to change between the time that quotes are issued and the order is placed.

We are available Monday through Friday from 8 a.m. to 5 p.m. ET to respond to order form requests and answer questions. We ship Priority Mail unless a customer requests and pays for expedited shipping.

Access Code Purchases for Cengage Course Materials

If you need access code cards for a class using a Cengage textbook (including Brooks/Cole, Houghton-Mifflin, and Wadsworth), you must order the codes directly from Cengage.

Cengage Learning
Toll free phone: 800.955.8275
Fax: 800.487.8488
higheredcs@cengage.com

Returns

Cards are eligible for a complete refund as long as they are unopened and returned within 1 year of the original invoice date. Returned cards must include the following information:

School name
Bookstore name
Contact name
Email address
Address to send refund
Six digit WebAssign invoice number
WebAssign invoice date

Quantity being returned
Dollar amount per card
Total refund amount
ISBN number
Description/title of card
Chargeback number
Reason for return

You will receive a check with your refund within 45 days of receipt of return.
Send all returns to:
WebAssign/Cengage
C/O Kerri Hurst
10650 Toebben Drive
Independence, KY 41095

If you have any questions, contact us at 800.955.8275 or webassigncldccs@cengage.com